LuntianRoots Collective Privacy Policy
At LuntianRoots Collective, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our online platform, engage with our services, or purchase our eco-products. We operate in compliance with applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you make a purchase, subscribe to our newsletter, register for a workshop, or contact us. Examples include your name, shipping address, billing address, email address, and phone number.
- Transaction Data: When you purchase our biodegradable packaging, reusable goods, or consultancy services, we collect information related to your order, such as product details, purchase price, and date of purchase. Payment information is securely processed by third-party payment processors, and we do not store your full payment card details.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This helps us understand user behavior and improve our website's functionality.
- Communication Data: Records of your communications with us, including emails and customer service inquiries, may be collected to help us address your concerns and improve our service.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To process and fulfill your orders for biodegradable packaging and reusable goods.
- To provide consultancy on zero waste implementation and conduct sustainable living workshops.
- To communicate with you about your orders, services, and inquiries.
- To send you marketing communications and newsletters about our eco-products, programs, and promotions, where you have consented to receive them.
- To improve and personalize your experience on our online platform.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities.
- To comply with legal obligations and enforce our terms and policies.
3. Disclosure of Your Information
We may share your information with third parties only in the following circumstances:
- Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, shipping, marketing, and data analytics. These providers have access to personal information needed to perform their functions but are contractually obligated not to use it for other purposes.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. We use secure servers, encryption, and regular security audits to safeguard your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. Third-Party Links
Our online platform may contain links to websites operated by third parties. This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
LuntianRoots Collective
2847 Maharlika Highway, Unit 3B,
Davao City, Davao del Sur, 8000
Philippines